Did you know you can add chat services to your Pressero web to print store? You can, and it’s pretty easy.
The first step is to sign up for a chat service. If you search for “chat services for website” you’ll find plenty to choose from like LivePerson, WhoseOn, etc.
Of course, Pressero does not lock you into a predetermined chat service. Instead, you have the freedom to choose the one that best fits your needs.
I tried one called SnapEngage. I liked their tagline: “Turn Visitors into Customers” and unlike some others, their website had enough information about their service that I decided to give it a try. Besides, some Pressero customers use SnapEngage, and our customers are pretty good at finding great software at an affordable price, right?
So I copied this code and headed over to Pressero Admin where I opened the Site > Settings > SEO/HTML tab area. I clicked the Edit HTML Head Content bar and pasted the code into the content area, Save and done.
There was now a HELP button like a Levi’s jeans tag on the left side of my store.
I used the SnapEngage Configurator to link this chat window with my Skype account for chat sessions, but I could have chosen GoogleTalk or SnapEngage’s own chat admin webpage.
Now, SnapEngage has a variety of ways you can setup Agents (the person/people at your end who will be chatting with your website visitors), but I’ll leave it to SnapEngage to answer your questions about those and other details of their service.
I was even able to add a Live Chat button in the contact block area of my home page. This button will automatically display either ” Leave A Message” or “Live Help Online” depending on your agent’s availability. Nice.
Setting up a chat capability in your Pressero web to print store is pretty easy. It took me about 15 minutes, most of it mousing around in the SnapEngage admin area.